Description

Essential Duties & Responsibilities

Patient Communication

· Greet patient when they arrive for appointments; perform check-in procedure, including verification of patient’s demographic and contact information 

· Answer phone calls, take messages and/or attempt to answer inquiries

· Help patients sign consents and ABNs 

· Take temperatures if indicated

Taking Payments

· Take payments securely following billing office protocol

Insurance

· Obtain correct insurance company information such as Workers’ Compensation vs. commercial insurance, including telephone numbers and policy numbers from system.

Pre-Certification/Pre-Authorization 

· Contact insurance companies to obtain pre-certification for all outpatient surgical procedures, inpatient surgical procedures, short-stays, MRI and CT scans, and injections, if required by the insurance plan.

Insurance Benefits 

· Obtain insurance benefit information and calculate pre-surgical payments for all surgical procedures performed at all locations and for all MRIs performed at Premier Bone and Joint Centers' locations.

Patient Documentation

· Locate and prepare patient charts for the next-day surgeries, create charts for new patients, and maintain patients charts

· Enter patient charts into database

Interaction with Other Departments

· Facilitate communication between physicians, medical staff, and surgery center staff

Information Processing

Confidentiality/Right to Privacy

· Observes confidentiality of information in regards to patients, physicians, therapists, and fellow employees. Protect patient sensitivities and right to privacy

Computer Use - Patient Data

· Use computer to accurately enter, maintain, and retrieve patient data

Interpersonal Skills

Professional Image

· Projects a pleasant and professional image per policy 

Analyzing Skills 

· Analyzes situations accurately, makes decisions to bring a favorable resolution, and take effective action; seeks out help when appropriate

Flexibility/Stressful Situation 

· Responds with flexibility to changing work load and/or patient assignments, able to be organized and function under stressful situation.

Initiative 

· Exhibit initiative and self-directed behavior. Accept responsibility for own professional growth and personal conduct

Mentor 

· Acts as a mentor/preceptor for new employees

Adherence to Facility/Departmental Policy

Attendance 

· Maintain a good attendance record, arrive to work punctually and able to substantiate overtime

Dress Code/Identification 

· Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately

Confidentiality 

· Observe confidentiality of information in regards to patients, physicians, therapists, and fellow employees; ability to maintain confidentiality under HIPAA standards

Staff Meetings/In-services 

· Participates in Premier Bone & Joint Centers and departmental in-services and staff meetings

Care of Environment, Equipment & Supplies

Order Supplies 

· Order supplies and equipment, in an organized manner

Clean, Neat, Safe Environment 

· Maintain a clean, neat, and safe environment for patients and staff, including personal work areas

Requirements

Shifts

5:00 am - 1:30 pm

10:00 am - 6:30 pm

Education

High School Diploma or Equivalent - Required

Experience

Recent Clinical Experience - Preferred

Physical Requirements

Seeing

Must be able to read and use a computer to facilitate information collections, organization, and dissemination - Constant

Hearing

Must be able to hear well enough to communicate in person, or on the phone with therapists, physicians, staff, administration, and patients/familIes - Constant

Speaking

Must be able to verbally communicate with therapists, physicians, staff, administration, and patients/families - Constant

Grasping

Must be able to write and type to facilitate information collection, organization, and dissemination - Frequently

Standing - Intermittent

Sitting - Constant

Weight Demands

Lifting

Must be able to lift 25 pounds or less - Intermittent

Working Conditions

Environmental Hazards 

· The fast-paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

· Physical harm is possible when performing physical requirements, as listed above. 

· Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel 

· May be required to work after hours, on weekends, or holidays. 

· May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employee’s supervisor.